Shipping Policy

Shipping Coverage

This shipping policy applies to customers located in the United Kingdom.
At this time, we only ship within the UK and do not provide international shipping.

Order Cut-Off Time

Orders placed before 5:00 PM (GMT – London) will be processed on the same business day.
Orders placed after this time will be processed on the following business day.

Processing Time

Orders are typically processed within 1 to 3 business days (Monday to Friday). During this period, your order is packed and prepared for shipment.

Transit Time

Once dispatched, orders are usually delivered within 7 to 9 business days (Monday to Friday).
The total estimated delivery time, including processing and shipping, is 8 to 12 business days.

Fulfillment Centers

All orders are shipped from our international fulfillment centers and delivered to addresses within the UK.

Shipping Carriers

We use trusted courier services to ensure safe and timely delivery. These may include:

• Royal Mail

• DPD

• DHL

• UPS

The specific courier may vary depending on your delivery location and package size.

Shipping Costs

We offer free standard shipping on all orders within the United Kingdom.
There is no minimum order value required to qualify for free shipping.

Taxes and Duties

All prices listed on our website are inclusive of VAT (Value Added Tax).
Customers in the UK will not be charged any additional customs duties, taxes, or handling fees upon delivery.

Order Tracking

Once your order is shipped, you will receive an email containing a tracking number.
You can use this tracking number to follow the delivery status through our Track Your Order page.

Contact

For any questions or assistance regarding your shipment, please contact us at:
support@olive-rae.com