Olive's 100% Pure Cotton Casual Midi Dress

Shipping Coverage

This shipping policy applies to customers located in the United Kingdom.
At this time, we only ship within the UK and do not provide international shipping.

Order Cut-Off Time

Orders placed before 5:00 PM (GMT – London) will be processed on the same business day.
Orders placed after this time will be processed on the following business day.

Processing Time

Orders are typically processed within 1 to 3 business days (Monday to Friday). During this period, your order is packed and prepared for shipment.

Transit Time

Once dispatched, orders are usually delivered within 7 to 9 business days (Monday to Friday).
The total estimated delivery time, including processing and shipping, is 8 to 12 business days.

Fulfillment Centers

All orders are shipped from our international fulfillment centers and delivered to addresses within the UK.

Shipping Carriers

We use trusted courier services to ensure safe and timely delivery. These may include:

• Royal Mail

• DPD

• DHL

• UPS

The specific courier may vary depending on your delivery location and package size.

Shipping Costs

We offer free standard shipping on all orders within the United Kingdom.
There is no minimum order value required to qualify for free shipping.

Taxes and Duties

All prices listed on our website are inclusive of VAT (Value Added Tax).
Customers in the UK will not be charged any additional customs duties, taxes, or handling fees upon delivery.

Order Tracking

Once your order is shipped, you will receive an email containing a tracking number.
You can use this tracking number to follow the delivery status through our Track Your Order page.

Contact

For any questions or assistance regarding your shipment, please contact us at:
support@olive-rae.com

At Olive Rae, we are dedicated to providing you with exceptional quality and outstanding service. If, for any reason, you’re not fully satisfied with your purchase, we offer a simple and transparent refund and return process to ensure your peace of mind. This policy applies only to purchases made through our official website olive-rae.com

30-Day Return Policy

We accept returns within 30 days from the date of purchase. To qualify for a return, items must be unused, in their original condition, and include all original packaging and documentation, such as your order confirmation or packing slip.

How to Return an Item

To initiate a return, please contact our customer service team at support@olive-rae.com. If your return is approved, we will send you a return address and detailed instructions. Returns sent without prior authorization will not be accepted. Kindly provide the following details to assist us in processing your request efficiently:

• Order number
• Name on the order
• Delivery address

After your return has been approved, you can send your item back to us by post (as specified in our return method). Please include a note explaining the reason for your return along with your order details.

For your protection, we require that you use a tracked shipping service, as we cannot be held responsible for items lost during transit. Returns sent without tracking that are lost may not qualify for a refund.

Return Shipping

• The cost of return shipping is the customer’s responsibility, except in cases where the return is due to a defective product or an error on our part.
• Return labels are not provided by Olive Rae, meaning customers must arrange their own return shipping.
• Returns must be sent via post. Drop-off locations or in-store returns are not available.

Refund Process

Once your returned item has been received and inspected, we will notify you via email about the status of your refund. If approved, your refund will be processed, and the amount will be credited back to your original payment method within 7 business days.

 Please note: Original shipping fees, duties, and taxes are non-refundable.

Non-Returnable Items

The following items cannot be returned:

• Used products
  
• Gifted items

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at support@olive-rae.com with photos and a detailed description of the issue. We will work swiftly to resolve the issue by offering a replacement, a full refund, or alternative compensation. We will cover the return shipping costs for confirmed damaged or defective items.

Exchanges

We generally do not offer direct exchanges. If you wish to exchange an item, please follow the return process for the unwanted item and place a new order for the desired item. This ensures you get the product you want faster and more efficiently.

Refund Processing Time

• Refunds will be processed within 7 business days after receiving and inspecting the returned item.
• Please allow additional time for the refund to reflect in your account, depending on your payment provider.

For any questions regarding your order or our Return & Refund Policy, please contact our customer support team a email: support@olive-rae.com